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Please note: Member System Changeover
Since the beginning of 2024, your staff has been working behind the scenes to upgrade our CRM experience for you, our supporters. If you have signed up for RailNation:Tucson or made a donation since mid-August you may have noticed a different customer experience. The next phase involves integrating the membership journey in the new CRM experience. For a number of weeks, supporters with membership will use different User Centers depending on your join date. Once the migration is complete all historical memberships will be a part of the new CRM experience.
Member accounts created before September 4, 2024
IF your membership was created on or before September 4, 2024, please log into the Neon User Center.
While your 2024 financial transactions have not migrated to CharityEngine, you can log into CharityEngine. Use the link in the CharityEngine box below. Your Neon User Name and Account ID information is already in CharityEngine. Your password was unique to Neon so you will have to reset that when you first log in.
Newest Member accouts created after September 5, 2024
IF you joined as a new member on or after September 5, 2024 please log into the CharityEngine User Center to create an Account.
During this next phase of the migration, 2024 transactions will be added to CharityEngine.
We have transitioned away from "monthly" or "subscription" as membership descriptors. Going forward, all memberships are annual but can be paid monthly or in full at time of purchase. Auto-renewal is still an option, and we encourage establishing that sustaining payment option.
Over the coming weeks, we will continue to make enhancements as we work through the upgrade. If you have any questions, or need assistance, please email Jonsie Stone to schedule time for 1:1 support including Account Setup in the subject line.
As with any upgrade, there may be hiccups, please extend some grace to your Association staff. Overall this upgrade has been overdue, but the staff is also getting adjusted to the functionality of a new system. We are here to help or work with our new vendor to gain the answers.
"Saving the Pennsylvanian (New York-Pittsburgh train) was a local effort but it was tremendously useful to have a national organization [NARP] to call upon for information and support. It was the combination of the local and national groups that made this happen."
Michael Alexander, NARP Council Member
April 6, 2013, at the Harrisburg PA membership meeting of NARP